The second-hand marketplace Members Share Frustration Over Size Modifications
Members of the platform have expressed outrage due to a modification that led to items being listed as the wrong size.
This online marketplace has altered its sizing categories for women's and children's garments without notifying all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers have taken to social media saying Vinted listings now show a modified sizing category versus the original listing because of the remapping.
The company said the new system was more in line with other platforms.
It has advised users to check their listings and update the measurements by hand if necessary, causing user dissatisfaction.
Sizing System Modifications
Before the change, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
With some products, the size labels have been reassigned - such as a large size was formerly size 12 but currently displays as UK 16-18.
Shopper Stories
A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, stated items she posted on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Required Changes
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she stated.
Marketplace Information
The app has more than 100 million users, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: previously, the platform withdrew an update concerning shipment methods following member complaints.
